At SCOOTERIA PTY LTD (“Scooteria,” “we,” “us,” or “our”), we are committed to providing you with high-quality products and services. This Refund Policy outlines the terms and conditions under which we accept returns and process refunds for items purchased from our website, www.scooteria.com.au. Please review this policy carefully before making a purchase.
1. Refund Eligibility
1.1. To be eligible for a refund, the following conditions must be met:
- The item is in its original packaging and is in the same condition as when it was received.
- The item does not show any signs of wear and tear or usage.
- The item is eligible for resale as new.
2. Non-Refundable Items
2.1. Electronic parts, once purchased, are considered non-refundable due to their nature, as they cannot be resold.
2.2. Items that cannot be resold as new due to damage or other reasons will not be eligible for a refund.
3. Refund Process
3.1. If you believe you meet the refund eligibility criteria, please follow these steps:
- Contact our customer service team at [customer service email] within 30 days of receiving the item.
- Provide your order number, a detailed description of the item you wish to return, and the reason for the return.
- Our customer service team will review your request and provide further instructions on how to proceed.
3.2. Once your return is approved, you will be provided with a Return Authorization Number (RAN). Please include this RAN on the outside of the packaging when you return the item.
3.3. Return shipping costs are your responsibility, unless the return is due to a product defect or an error on our part.
4. Refund Amount
4.1. If your return is approved and the item meets the eligibility criteria, you will be eligible for a refund.
4.2. The refund amount will be the original purchase price of the item, excluding any shipping or handling fees.
4.3. Refunds will be processed within a reasonable time frame after we receive the returned item and verify its eligibility for a refund.
5. Non-Refundable Items
5.1. Scooters are considered motor vehicles and are registered upon purchase. Due to their nature, we are unable to resell them as new after registration. Therefore, we do not offer refunds for scooter purchases.
6. Contact Us
6.1. If you have any questions or concerns regarding our refund policy, please contact our customer service team at [customer service email]. We are here to assist you and ensure your satisfaction.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.